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Terms and Conditions | Stand-Direct

Terms and Conditions of Sale

Preamble

The online shop on the Stand-direct website is operated by WISECOM GROUP SRL, responsible for managing this website. Any order of products available in the online shop of this site, as well as the use of its services, implies prior consultation and acceptance of the terms and conditions of sale presented below. Consequently, the consumer acknowledges having been fully informed that their consent to these terms and conditions of sale does not require a handwritten signature of the document, insofar as the customer wishes to make online purchases of products offered in the online shop of the website.

Article 1: General Provisions

These terms and conditions of sale apply to all contracts concluded between WISECOM GROUP SRL (Stand-direct) and the buyer, whether professional or private, in the context of internet sales in Europe, including outside the European Union.

Article 2: Purpose

These terms and conditions of sale are intended to define the contractual relationships between WISECOM GROUP SRL (Stand-direct) and the buyer, as well as the conditions applicable to any purchase made on the merchant site of WISECOM GROUP SRL (Stand-direct), whether the buyer is a professional or private consumer. The purchase of goods or services via this site implies unreserved acceptance of these terms of sale. They take precedence over all other general or specific terms and conditions that would not have been expressly accepted by WISECOM GROUP SRL (Stand-direct). These terms and conditions may only be derogated from with the prior written and express agreement of WISECOM GROUP SRL (Stand-direct), with any derogation applying only to the specific order for which it was granted.

WISECOM GROUP SRL (Stand-direct) reserves the right to modify its terms and conditions of sale at any time. In this case, the terms and conditions of sale in force at the time the buyer places their order will apply.

Professional practices will also apply in cases not provided for herein.

Article 3: Definitions

The Seller is WISECOM GROUP SRL (Stand-direct) whose registered office is:

Wisecom Group srl (Stand-direct)
Rue Mitoyenne 414
4710 Lontzen (Belgium)

Telephone number: 0032 (0)87 84 10 21

Intra-community VAT number: BE 0641 740 320

The Professional Buyer is any natural or legal person who acquires or uses for professional purposes the goods sold by WISECOM GROUP SRL (Stand-direct).

The Private Buyer is a natural person who acquires and uses for private purposes the goods sold by WISECOM GROUP SRL (Stand-direct).

Article 4: Characteristics of Goods and Services Offered

The products and services offered are those listed in the catalogue published on the seller's website. The catalogue photographs are intended to provide as faithful a representation as possible of the products, but they do not guarantee perfect similarity with the product offered. These products and services are available to the extent that stocks are available. If, despite our best efforts, certain items are unavailable, the seller will immediately inform the buyer by email and offer them the option to either wait until the items become available or cancel the order for unavailable items free of charge. Available items will be delivered in accordance with our standard delivery option.

Colours, Textures and Quality Control

Colours and Textures: The products presented on our website www.stand-direct.com as well as in our commercial brochures are designed and printed by professionals. However, we wish to emphasise that the display on the website and in commercial brochures may not reflect the actual colours or textures of the supports with perfect accuracy.

Colour and Texture Variations: Furthermore, the perception of colours and textures may vary from one customer to another depending on the calibration of their screen and their proofing equipment. Therefore, slight differences may exist between the colours viewed online and the colours of the delivered product, as well as for the texture of the printing medium.

Quality Control: Each print is subject to individual inspection to ensure the best possible quality.

Supplied Files: With regard to files supplied in vector format, our verification is limited to the resolution and format of the file. All other aspects, such as the presence of missing fonts, spelling errors or incorrect procedures during formatting (.ai, .eps, .pdf, etc.), which could cause a problem during printing, are the sole responsibility of the client who supplied the file.

Tolerances and Recommendations: Variations in quality resulting from the quality of provided files, normal tolerances in the printing industry, constraints related to combination printing, non-compliance with technical recommendations and procedures specific to WISECOM GROUP SRL (Stand-direct) cannot give rise to claims.

Indicative Weights: The weights indicated on our site are provided for informational purposes only and cannot be disputed and are not subject to claims.

Article 5: Pricing

1. Product and Service Prices: The prices of products and services displayed on our site are indicated in euros and do not include VAT or other applicable taxes. The seller reserves the right to modify its prices at any time. However, the prices applicable to an order are those in effect at the time of order confirmation.

2. VAT in Belgium: For sales in Belgium, VAT at a rate of 21% applies by default, unless exemption or VAT exemption supporting documents are provided.

3. VAT for Non-Taxable Buyers: Buyers who are not subject to VAT will be subject to the VAT of the country where they reside or operate.

4. Tax Exemption within the European Union: Member states of the European Union may benefit from tax exemption if the rules in force concerning intra-community transactions, in accordance with Directive 2006/112/EC, Article 138, are respected.

5. Exports to Countries Outside the European Union: For exports of goods to countries located outside the European Union, we comply with the provisions of Directive 2006/112/EC, Article 146. In order to benefit from this exemption, the professional must provide us with documentation of the establishment of their company, in accordance with the requirements of the local tax authorities of the destination country. Please note that customs formalities and local taxes may also apply in the destination country, and it is the buyer's responsibility to inform themselves and comply with all applicable local laws and regulations provided for informational purposes only and are not subject to claims.

Article 6: Geographic Areas

Online sales of products and services presented on the seller's website are reserved for buyers who reside in Europe, including for deliveries required in these geographic areas.

For any order and/or delivery to a country located outside the European Union, please contact our customer service.

Article 7: Orders

To purchase a product or service, the buyer must follow the following steps mandatorily:

  • Complete the identification form by providing all required information;
  • Complete the online order form by indicating the references of the selected products or services;
  • Validate the order after verification;
  • Make payment according to the terms provided;
  • Confirm the order and payment.

Order confirmation implies acceptance of these general terms and conditions of sale, acknowledgment of having read them, and waiver of application of your own purchasing conditions or other conditions.

All data provided and confirmation recorded will serve as proof of the transaction. Order confirmation will constitute signature and acceptance of the operations performed. The seller will send an order confirmation by email.

We draw attention to the fact that the customer is entirely responsible for their order, including the selection of product size, color, quantity, delivery address and any other information provided when placing the order. WISECOM GROUP SRL (Stand-direct) disclaims all responsibility for any problem or dissatisfaction resulting from poor choices made by the customer when placing their order. It is the customer's responsibility to carefully verify all order information before finalizing it. In case of error in the order, the customer must contact us immediately to discuss correction options, but WISECOM GROUP SRL (Stand-direct) does not necessarily guarantee the possibility of modifying an order once it has been confirmed. It is the customer's responsibility to ensure that all information provided is accurate and adequate for their needs before placing an order.

Once information is collected, the seller uses it for order management and commits to not sharing it with other companies. Personal data is also retained in the seller's archives to facilitate future orders. At any time, an archived user can request to consult the information stored about them, and if necessary, request corrections or deletion of their data using the contact form available on the seller's e-commerce website.

Article 8: Payment Terms

Payment of the price is required at the time of order. Payments can be made using the following methods:

Administrative Transfer

This payment method is exclusively reserved for public accounting institutions (Universities, Schools, Town Halls, CNRS, General Councils, Ministries, etc.). A purchase order with an official stamp from the institution must be sent to us by email at the following address: info@stand-direct.com. Upon receipt of your documents, we will proceed to dispatch your equipment. We will transmit the invoice to your accounting department via CHORUS PRO - PEPPOL - MERCURIUS or by email for payment within 30 days end of month.

Debit Card

With your debit card, you can pay for your order online easily and securely. No additional fees are applied.

Credit Card

Visa, Eurocard/Mastercard and American Express are accepted. Your transaction will be processed online easily and securely. No additional fees are applied.

PayPal

PayPal is a secure and convenient online payment method that allows you to pay for your purchases without sharing your financial information with the seller. To use this option, select "PayPal" as your payment method during the checkout process. You will then be redirected to the PayPal website to complete your payment. Once the transaction is confirmed, you will receive a confirmation email from PayPal as well as from us to inform you that your order has been received and is being processed. No additional fees are applied for PayPal payments.

Bank Transfer

Our account numbers will be displayed at the end of the checkout process and will also be sent to you by email. Please carefully verify our account number before making the payment and include your order reference in the payment details. We can provide you with a proforma invoice upon request.

Please note that bank fees associated with the transfer are the responsibility of the payer.

  • CBC Beneficiary Account
    IBAN: BE 89 7320 5471 1485
    Beneficiary BIC: CREGBEBB

Purchase Order

Purchase orders are issued based on a prior quote. They are sent by the buyer to the seller and describe exactly what the order must contain. A purchase order will include elements such as the quantity of items, a detailed description of the items, the price, the purchase date, payment terms (30 days end of month), as well as an official stamp from the institution and the buyer's signature. It is important to note that the purchase order requires formal acceptance from the seller to be considered valid. You will receive the electronic invoice, with mention of your order reference, by email upon dispatch of the equipment.

We do not accept cheques.

Article 9: Non-Payment - Late Payment Interest - Penalty Clause

9.1: Default of Payment

In case of non-payment at the due date specified on the invoice or service contract of all or part of the debt, the entire debt and all other invoices owed by the customer, regardless of origin, becomes immediately due and payable by operation of law. WISECOM GROUP SRL (Stand-direct) shall then be entitled to demand immediate return of the equipment at the full cost and expense of the customer. In the context of service contracts, non-payment of an instalment results in immediate suspension of services. WISECOM GROUP SRL (Stand-direct) shall be entitled to demand automatic termination of the contract at the full liability of the customer.

In the case of staggered payments granted to the customer by WISECOM GROUP SRL (Stand-direct), the failure to meet a single term results in the immediate and without notice requirement of payment of all sums due. WISECOM GROUP SRL (Stand-direct) shall then be entitled to demand immediate return of the equipment at the full cost and expense of the customer.

We encourage you to respect payment deadlines to avoid any interruption of service and additional charges.

9.2: Late Payment Interest

In case of non-payment or partial payment of an invoice at the due date, without prejudice to the application of the other conditions stipulated in these general terms and conditions of sale, late payment interest fixed at the rate determined on the basis of the law of 14 August 2021 concerning the fight against late payment in commercial transactions during the semester in which the order was registered shall be due by operation of law and without prior notice. In the context of service contracts, without prejudice to the application of the conditions, the same rate shall be applied.

9.3 Penalty Clauses - Compensation

In the event of non-payment for delivered goods, in addition to the other conditions stipulated in these general terms and conditions of sale, any unpaid amount shall automatically be increased, without prior notice, by a late payment interest calculated at 1% per month, from the invoice due date until the date of payment receipt.

Furthermore, any overdue unpaid amount shall be increased by 15% as a flat-rate compensation for the loss suffered and costs incurred due to non-payment, with a minimum of €50 per unpaid invoice.

In case of dispute, the courts of Verviers (Belgium) shall have exclusive jurisdiction.

In the event of non-payment of a service contract, in addition to the above, a penalty equivalent to 40% of the amounts still owed until the originally scheduled end date of the service contract shall be due.

Article 10: Delivery

Deliveries

Deliveries are made to the address indicated in the purchase order or provided by the customer on our website, and must be within the agreed geographical area. Delivery times are provided for informational purposes only and cannot be guaranteed. Our company shall not be held responsible for delivery delays resulting from circumstances beyond our control, such as natural disasters, social conflicts, strikes, acts of terrorism, major IT failures, delays by transport companies, or any other event beyond our control.

If the customer chooses to arrange delivery of the goods through their own means, WISECOM GROUP SRL (Stand-direct) declines all responsibility once the goods leave its warehouse. In this case, responsibility for the goods, including risks related to loss, damage, or delays, rests entirely with the customer and their designated carrier. We recommend that the customer ensure that their carrier is duly qualified and covered by adequate insurance to guarantee the safety and integrity of the goods during transport.

Delivery Costs

On our site, we generally offer free delivery for orders totaling €500 excl. VAT for countries that are members of the European Union, with the exception of islands and countries outside the European Union. However, please note that additional charges will be applied for any special delivery request. This includes, but is not limited to, requests such as delivery on a specific date, specific instructions such as "call before arrival", an address change, a specific time slot, a request to change the delivery address after the goods have been shipped, or a request to use a lift.

These additional charges will be calculated based on the nature of the request and the delivery location, and will be clearly communicated to you before you finalize your order. You will have the opportunity to confirm your agreement on these charges before proceeding to payment of your order.

Address Changes After Shipment

If the customer changes the delivery address after the order has been shipped, our company declines all responsibility for any potential delivery delays, and any additional delivery costs shall be the customer's responsibility. It is therefore essential that customers provide an accurate and final delivery address when placing their order. We encourage you to carefully verify the delivery address before finalizing your order to avoid any potential inconvenience.

Presence Required at Delivery

Customers must ensure that a person is present at the specified delivery address to receive the ordered products. Our company declines all responsibility in case of problems occurring during delivery in the customer's absence. If delivery fails repeatedly due to the customer's absence or any other reason attributable to the customer, our company reserves the right to cancel the order and charge delivery costs to the customer. Furthermore, if the goods are transferred to a relay point and the customer does not collect them within the required timeframe, additional delivery charges shall be charged to the customer.

Liabilities

In the case of a sale to a consumer, the goods are transported at the seller's risk until delivery to the address specified by the buyer. From that point on, the buyer assumes sole responsibility for them. If the delivered goods are damaged, the buyer must refuse the goods or accept them with a written reservation on the carrier's delivery slip, to be completed jointly by the customer and the carrier. Any claim concerning delivered goods must be addressed exclusively by email (info@stand-direct.com) or by registered mail to the headquarters of WISECOM GROUP SRL (Stand-direct) within 5 days following receipt of the goods, accompanied by a copy of the purchase invoice and the delivery slip bearing the written reservation mentioned above. After this period, the goods shall be considered compliant by the buyer and no claim will be considered. In the case of a sale to a professional, transport takes place at the buyer's risk.

Force Majeure

Our company shall not be held responsible for delays, inability to execute an order, or any other disruption in the event of force majeure, such as natural disasters, social conflicts, strikes, acts of terrorism, major computer failures, delays by transport companies, or any other event beyond our control.

Article 11: Right of Withdrawal and Conditions for Return of Goods

This article applies only to the private buyer who has the right to notify the seller that he waives the purchase within 14 business days from the day following the delivery of the goods. This right of withdrawal does not apply to the professional buyer. Within this period, the consumer must notify his intention to withdraw by email or by post and return, at his own expense and risk, the product delivered to the administrative headquarters of WISECOM GROUP SRL (Stand-direct) by post or transport company of his choice. The returned goods must be in the same condition as the initial shipment, unopened and sealed with the original Protector adhesive tape intact and unbroken. Any breakage of the adhesive tape presumes that the goods have been used and can no longer be returned. The goods must be accompanied by the original purchase invoice and the original transport delivery note. The seller reserves the right to verify the condition of the returned goods within 2 weeks following receipt. If the goods have not been opened, unsealed, or damaged, the seller has 30 calendar days to refund the amount paid excluding transport costs. Otherwise, if the goods have been opened, unsealed, or damaged, the private buyer loses his right of withdrawal and bears all re-packaging and return shipping costs to the address specified by him when placing the order. Unless expressly agreed otherwise, the consumer cannot exercise the right of withdrawal for contracts for the supply of products made to the consumer's specifications or clearly personalized. In the exceptional case where Stand-direct accepts the return of goods delivered to a professional, restocking fees of 20% of the total pre-tax price of the order as well as the return and all shipping costs shall be borne by the customer.

Article 12: Warranty

With respect to consumers, the seller warrants the products it sells and the services it provides in accordance with the law of 6 April 2010 on market practices and consumer protection. To assert the warranty, the customer must produce the original purchase invoice, to the exclusion of any other document.

The seller's commercial warranty is limited to the supply of products or services in accordance with what has been agreed with the buyer. The buyer loses the right to the warranty if he has transformed the goods or used them without following the manufacturer's guidelines, or if the defect originates from inappropriate or inadequate use.

If the product is used for non-private purposes, the limited warranty conditions of the manufacturer/supplier apply. To assert the warranty, the buyer must send the defective product, accompanied by its original packaging, as well as a copy of the purchase invoice and delivery note to the headquarters of WISECOM GROUP SRL (Stand-direct).

All complaints, requests for exchange or refund must be submitted either by email to the following address: info@stand-direct.com, or by post (registered mail) to the address of WISECOM GROUP SRL (Stand-direct) within thirty days from delivery.

The warranty does not cover damage resulting from normal use, normal wear and tear, negligence, misuse, or unauthorized repair of products. The consumer's legal rights with respect to warranty are not affected by this commercial warranty.

Article 13: Replacement Period

If the goods are sent to the seller by the customer to be replaced, the seller is required to comply with a timeline by implementing all means to ensure that this replacement can be carried out within a reasonable period. No compensation for an excessive delay can be claimed from the seller.

Article 14: Exclusion

No warranty shall be granted either if the defect presented by a product sold results from inappropriate use, transport, or storage of the product or any other case of force majeure. The customer will be notified as soon as possible of this situation.

Article 15: Seller's Liability

The seller's liability regarding product defects is limited to replacement of the product. Should the customer fail to accept the proposal made to them within fifteen days, they will be permanently deprived of any right to any warranty whatsoever. The information provided on the website is given in good faith; links to manufacturer and/or partner websites are provided for informational purposes only. The seller cannot be held responsible for information originating from these sites.

Article 16: Buyer's Responsibilities

The buyer is entirely responsible for the choice and use of the product supplied by the seller.

Article 17: Liability

The seller, in the online sales process, is bound only by an obligation of best efforts; their liability cannot be engaged for damage resulting from the use of the Internet network such as data loss, intrusion, viruses, service interruption, or other involuntary problems.

Article 18: Intellectual Property

All elements of the company's website are and remain the intellectual and exclusive property of WISECOM GROUP SRL (Stand-direct). No one is authorized to reproduce, exploit, redistribute, or use in any way whatsoever, even partially, elements of the website whether they are software, visual, or audio. Any simple link or hyperlink is strictly forbidden without express written consent from WISECOM GROUP SRL (Stand-direct).

Article 19: Personal Data

In accordance with the law relating to data processing, files and freedoms, personal information relating to buyers may be subject to automated processing.

WISECOM GROUP SRL (Stand-direct) reserves the right to collect information about buyers, including through the use of cookies, and, if it wishes, to transmit collected information to commercial partners.

Buyers may object to the disclosure of their contact information by notifying WISECOM GROUP SRL (Stand-direct). Likewise, users have the right to access and correct data concerning them, in accordance with the law.

Article 20: Archiving - Evidence

WISECOM GROUP SRL (Stand-direct) will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of the Civil Code.

The computerized records of WISECOM GROUP SRL (Stand-direct) will be considered by the parties as proof of communications, orders, payments and transactions that have occurred between the parties.

In the event that the Customer provides digital files to WISECOM GROUP SRL (Stand-direct), they are required to keep the original files. WISECOM GROUP SRL (Stand-direct) has no obligation to preserve (a copy of) these files.

Article 21: Dispute Resolution

These general terms and conditions of sale are governed by Belgian law. In case of dispute between parties or proceedings for payment, only the courts within the jurisdiction of our registered office are competent.