General Terms and Conditions of Sale
Preamble
The online shop on the Stand-direct website is operated by WISECOM GROUP SRL, which is responsible for managing this website. Any order of products available in the online shop on this website, as well as the use of its services, implies prior consultation and acceptance of the general terms and conditions of sale presented below. Consequently, the consumer acknowledges having been fully informed that his or her consent to these general terms and conditions of sale does not require a handwritten signature of the document, insofar as the customer wishes to make online purchases of products offered in the online shop on the website.
Article 1: General Provisions
These general terms and conditions of sale apply to all contracts concluded between WISECOM GROUP SRL (Stand-direct) and the buyer, whether a professional or private individual, in the context of internet sales in Europe including outside the European Union.
Article 2: Purpose
The purpose of these general terms and conditions of sale is to define the contractual relationships between WISECOM GROUP SRL (Stand-direct) and the buyer, as well as the conditions applicable to any purchase made on the trading website of WISECOM GROUP SRL (Stand-direct), whether the buyer is a professional or a private consumer. The purchase of a good or service via this website implies unconditional acceptance of these terms of sale. They prevail over all other general or special terms of sale that have not been expressly accepted by WISECOM GROUP SRL (Stand-direct). These general terms and conditions may only be waived with the written, prior and express agreement of WISECOM GROUP SRL (Stand-direct), the waiver being valid only for the specific order for which it was granted.
WISECOM GROUP SRL (Stand-direct) reserves the right to modify its general terms and conditions of sale at any time. In this case, the general terms and conditions of sale in force at the time of the buyer's order will apply.
The customs of the profession shall furthermore apply in cases not provided for in these terms and conditions.
Article 3: Definitions
The seller is WISECOM GROUP SRL (Stand-direct) whose registered office is:
Wisecom Group srl (Stand-direct)
Rue Mitoyenne 414
4710 Lontzen (Belgium)
Telephone number: 0032 (0)87 84 10 21
Intra-community VAT number: BE 0641 740 320
The professional buyer is any natural or legal person who acquires or uses for professional purposes the goods sold by WISECOM GROUP SRL (Stand-direct).
The private buyer is a natural person who acquires and uses for private purposes the goods sold by WISECOM GROUP SRL (Stand-direct).
Article 4: Characteristics of Goods and Services Offered
The products and services offered are those listed in the catalogue published on the seller's website. The photographs in the catalogue are intended to provide as accurate a representation as possible of the products, but they do not guarantee perfect similarity to the product offered. These products and services are available to the extent that stock is available. If, despite our best efforts, certain items are unavailable, the seller will immediately notify the buyer by email and offer the option to either wait until the items are available or cancel without charge the order for the unavailable items. Available items will be delivered in accordance with our standard delivery option.
Colours, Textures and Quality Control
Colours and Textures: The products presented on our website www.stand-direct.com as well as in our commercial brochures are designed and printed by professionals. However, we wish to emphasize that the display on the website and in commercial brochures may not reflect the actual colours or textures of the materials with perfect accuracy.
Colour and Texture Variations: Furthermore, the perception of colours and textures may vary from one customer to another depending on the calibration of their screen and their proofing equipment. Therefore, slight differences may exist between the colours viewed online and the colours of the delivered product, as well as for the texture of the printing medium.
Quality Control: Each print is subject to individual quality control to ensure the best possible quality.
Supplied Files: With regard to files supplied in vector format, our verification is limited to the resolution and format of the file. All other aspects, such as the presence of missing fonts, spelling errors or incorrect procedures when formatting (.ai, .eps, .pdf, etc.), which could result in a problem during printing, are the exclusive responsibility of the customer who provided the file.
Tolerances and Recommendations: Variations in quality resulting from the quality of files provided, normal tolerances in the printing industry, constraints related to mixed-media printing, non-compliance with technical recommendations and procedures specific to WISECOM GROUP SRL (Stand-direct) cannot give rise to complaints.
Indicative Weights: The weights indicated on our site are provided for informational purposes only and cannot be contested or subject to claims.
Article 5: Pricing
1. Product and Service Prices: The prices of products and services displayed on our site are indicated in euros and do not include VAT or other applicable taxes. The seller reserves the right to modify its prices at any time. However, the prices applicable to an order are those in effect at the time of order confirmation.
2. VAT in Belgium: For sales in Belgium, VAT at a rate of 21% applies by default, unless documents justifying VAT exemption or relief are provided.
3. VAT for Non-Taxable Buyers: Buyers who are not subject to VAT will be subject to the VAT of the country where they reside or operate.
4. Tax Exemption within the European Union: Member States of the European Union may benefit from tax exemption if the applicable rules concerning intra-community transactions, in accordance with Directive 2006/112/EC, Article 138, are observed.
5. Exports to Countries Outside the European Union: For the export of goods to countries located outside the European Union, we comply with the provisions of Directive 2006/112/EC, Article 146. To benefit from this exemption, the professional must provide us with supporting documents of their company registration, in accordance with the requirements of the local tax authorities of the destination country. Please note that customs formalities and local taxes may also apply in the destination country, and it is the buyer's responsibility to inform themselves and comply with all applicable local laws and regulations for informational purposes and are not subject to claims.
Article 6: Geographic Zones
Online sales of products and services presented on the seller's website are reserved for buyers residing in Europe, including deliveries required to these geographic areas.
For any order and/or delivery to a country located outside the European Union, please contact our customer service.
Article 7: Orders
To purchase a product or service, the buyer must follow the following mandatory steps:
- Complete the identification form by providing all required information;
- Complete the online order form by indicating the references of the selected products or services;
- Validate the order after verification;
- Make payment according to the terms provided;
- Confirm the order as well as the payment.
Order confirmation implies acceptance of these general terms and conditions of sale, acknowledgment of having read and understood them, and waiver of the application of the buyer's own conditions or other terms.
All data provided and the recorded confirmation will serve as proof of the transaction. Order confirmation shall have the effect of signature and acceptance of the transactions carried out. The seller will send an order confirmation by email.
We draw your attention to the fact that the customer is entirely responsible for their order, including the selection of product size, color, quantity, delivery address and any other information provided when placing the order. WISECOM GROUP SRL (Stand-direct) accepts no responsibility for any problems or dissatisfaction resulting from incorrect choices made by the customer when placing their order. It is the customer's responsibility to carefully verify all order information before finalizing it. In case of an error in the order, the customer must contact us immediately to discuss correction options, but WISECOM GROUP SRL (Stand-direct) does not necessarily guarantee the possibility of modifying an order once it has been confirmed. It is the customer's responsibility to ensure that all information provided is accurate and adequate for their needs before placing an order.
Once information is collected, the seller uses it for order management and undertakes not to share it with other companies. Personal data is also retained in the seller's archives to facilitate future orders. At any time, the archived user can request to consult the information stored about them, and where appropriate, request corrections or deletion of their data using the contact form available on the seller's e-commerce website.
Article 8: Payment Terms
Payment of the price is required at the time of order placement. Payments can be made using the following methods:
Administrative Order
This payment method is exclusively reserved for institutions subject to public accounting regulations (Universities, Schools, Town Halls, CNRS, Regional Councils, Ministries, etc.). A purchase order bearing the institution's official stamp must be sent to us by email at: info@stand-direct.com. Upon receipt of your documents, we will proceed with the shipment of your materials. We will ensure that the invoice is transmitted to your accounting department via CHORUS PRO - PEPPOL - MERCURIUS or by email for payment within 30 days end of month.
Debit Card
With your debit card, you can easily and securely pay for your order online. No additional fees are applied.
Credit Card
Visa, Eurocard/Mastercard and American Express are accepted. Your transaction will be processed online easily and securely. No additional fees are applied.
PayPal
PayPal is a secure and convenient online payment method that allows you to pay for your purchases without sharing your financial information with the seller. To use this option, select "PayPal" as your payment method during the order process. You will then be redirected to the PayPal website to complete your payment. Once the transaction is confirmed, you will receive a confirmation email from PayPal as well as from us to inform you that your order has been received and is being processed. No additional fees are applied for payments via PayPal.
Bank Transfer
Our account details will be displayed at the end of the order process and will also be sent to you by email. Please carefully verify our account number before making the payment and include your order reference in the payment details. We can provide you with a proforma invoice upon request.
Please note that any banking fees associated with the transfer are the responsibility of the payer.
- CBC Beneficiary Account
IBAN: BE 89 7320 5471 1485
Beneficiary BIC: CREGBEBB
Purchase Order
Purchase orders are issued on the basis of a prior quote. They are sent by the buyer to the seller and describe exactly what the order must contain. A purchase order will include details such as the quantity of items, a detailed description of the items, the price, the purchase date, payment terms (30 days end of month), as well as an official stamp of the institution and the buyer's signature. It is important to note that the purchase order requires formal acceptance by the seller to be considered valid. You will receive the electronic invoice, with reference to your order number, by email upon shipment of your materials.
We do not accept cheques.
Article 9: Non-Payment - Late Payment Interest - Penalty Clause
9.1: Default of Payment
In the event of non-payment by the due date specified on the invoice or service contract of all or part of the debt, the entire debt and all other invoices owed by the customer, regardless of their origin, becomes immediately due and payable as a matter of right. WISECOM GROUP SRL (Stand-direct) shall then be entitled to demand the immediate return of the materials at the entire cost and expense of the customer. In the context of service contracts, non-payment of an instalment shall result in immediate suspension of services. WISECOM GROUP SRL (Stand-direct) shall be entitled to demand automatic termination of such contract entirely at the customer's expense.
In the case of staggered payments granted to the customer by WISECOM GROUP SRL (Stand-direct), the failure by the customer to meet a single instalment shall result in the immediate exigibility, without notice, of all amounts due. WISECOM GROUP SRL (Stand-direct) shall then be entitled to demand the immediate return of the materials at the entire cost and expense of the customer.
We encourage you to respect payment deadlines to avoid any service interruption and additional fees.
9.2: Late Payment Interest
In the event of non-payment or partial payment of an invoice by the due date, without prejudice to the application of other conditions stipulated in these general terms and conditions of sale, late payment interest fixed at the rate determined on the basis of the law of 14 August 2021 concerning the fight against late payment in commercial transactions during the semester in which the order was registered shall be due as a matter of right and without prior notice. In the context of service contracts, without prejudice to the application of these conditions, the same rate shall apply.
9.3 Penalty Clauses - Compensation
In the event of non-payment for delivered goods, in addition to other conditions stipulated in these general terms and conditions of sale, any unpaid amount shall be automatically increased, without prior notice, by late payment interest calculated at 1% per month, from the invoice due date until the date of payment receipt.
Furthermore, any overdue unpaid amount shall be increased by 15% as a flat-rate compensation for damages suffered and costs incurred due to non-payment, with a minimum of €50 per unpaid invoice.
In case of dispute, the courts of Verviers (Belgium) shall have exclusive jurisdiction.
In the event of non-payment of a service contract, in addition to the above, a penalty equivalent to 40% of the amounts remaining due until the originally agreed end date of the service contract shall be due.
Article 10: Delivery
Deliveries
Deliveries are made to the address indicated in the order form or provided by the customer on our website, and must be located within the agreed geographical area. Delivery times are provided for information purposes only and cannot be guaranteed. Our company shall not be held responsible for delivery delays resulting from circumstances beyond our control, such as natural disasters, social conflicts, strikes, acts of terrorism, major IT failures, delays by transport companies, or any other event beyond our control.
If the customer chooses to arrange delivery of the goods through their own means, WISECOM GROUP SRL (Stand-direct) declines all responsibility once the goods leave its warehouse. In this case, responsibility for the goods, including risks related to loss, damage or delays, falls entirely on the customer and their designated carrier. We recommend that the customer ensure that their carrier is duly qualified and covered by adequate insurance to guarantee the safety and integrity of the goods during transport.
Delivery Charges
On our website, we generally offer free delivery for orders reaching €500 excluding VAT for European Union member countries, with the exception of islands and non-EU countries. However, please note that additional charges will apply for any special delivery requests. This includes, but is not limited to, requests such as delivery on a specific date, specific instructions such as "call before arrival", address changes, a specific time slot, requests to change delivery address after shipment of the goods, or a request to use a lift.
These additional charges will be calculated based on the nature of the request and the delivery location, and will be clearly communicated to you before you finalize your order. You will have the opportunity to confirm your agreement to these charges before proceeding to payment for your order.
Address Changes After Shipment
If the customer changes the delivery address after the order has been shipped, our company declines all responsibility for any delivery delays, and additional delivery charges shall be borne by the customer. It is therefore imperative that customers provide an accurate and final delivery address when placing their order. We encourage you to carefully verify the delivery address before finalizing your order in order to avoid any potential inconvenience.
Required Presence at Delivery
Customers must ensure that a person is present at the specified delivery address to receive the ordered products. Our company declines all responsibility in case of problems occurring during delivery in the customer's absence. If delivery fails repeatedly due to the customer's absence or any other reason attributable to the customer, our company reserves the right to cancel the order and charge delivery fees to the customer. Furthermore, if the goods are transferred to a collection point and the customer does not collect them within the required time frame, additional delivery charges will be charged to the customer.
Responsibilities
In the case of a sale to a consumer, the goods are transported at the seller's risk until delivery to the address specified by the buyer. From that point on, the buyer bears all risks. If the delivered goods are damaged, the buyer must refuse the goods or accept them with a written reservation on the carrier's delivery note, to be completed jointly by the customer and the carrier. Any claim concerning delivered goods must be submitted exclusively by email (info@stand-direct.com) or by registered letter to the registered office of WISECOM GROUP SRL (Stand-direct) within 5 days of receipt of the goods, accompanied by a copy of the purchase invoice and the delivery note bearing the written reservation mentioned above. After this period, the goods shall be deemed to comply by the buyer and no claim will be considered. In the case of a sale to a professional, transport is at the buyer's risk.
Force Majeure
Our company cannot be held responsible for delays, the inability to execute an order, or any other disruption in the event of force majeure, such as natural disasters, labor disputes, strikes, acts of terrorism, major computer failures, delays by transport companies, or any other event beyond our control.
Article 11: Right of Withdrawal and Conditions for Return of Goods
This article applies only to individual buyers who have the right to notify the seller of their intention to withdraw from the purchase within 14 working days from the day following delivery of the goods. This right of withdrawal does not apply to professional buyers. Within this period, the consumer must notify their intention to withdraw by email or by post and return, at their own cost and risk, the delivered product to the administrative headquarters of WISECOM GROUP SRL (Stand-direct) by post or transport company of their choice. The returned goods must be in the same condition as when shipped, unopened and sealed with the original Protector adhesive tape intact and unbroken. Any breaking of the adhesive tape is presumed to indicate that the goods have been used and cannot be returned. The goods must be accompanied by the original purchase invoice and the original transport delivery slip. The seller reserves the right to verify the condition of the returned goods within 2 weeks following receipt. If the goods have not been opened, unsealed, or damaged, the seller has 30 calendar days to reimburse the amount paid, except for transport costs. Otherwise, if the goods have been opened, unsealed, or damaged, the individual buyer loses their right of withdrawal and assumes all costs for repackaging and return of goods to the address specified during order placement. Unless expressly agreed otherwise, the consumer cannot exercise the right of withdrawal for contracts for the supply of products made to the consumer's specifications or clearly personalized. In the exceptional case where Stand-direct accepts the return of goods delivered to a professional, restocking fees of 20% of the total price excluding VAT of the order as well as return and all shipping costs shall be borne by the customer.
Article 12: Warranty
With respect to consumers, the seller warrants the products it sells and the services it provides in accordance with the law of April 6, 2010 relating to market practices and consumer protection. To assert the warranty, the customer must provide the original purchase invoice, to the exclusion of any other document.
The seller's commercial warranty is limited to the supply of products or services in accordance with what was agreed with the buyer. The buyer loses the right to warranty if they have modified the goods or used them without following the manufacturer's guidelines, or if the defect originates from inappropriate or inadequate use.
If the product is used for non-private purposes, the manufacturer/supplier's limited warranty conditions apply. To assert the warranty, the buyer must send the defective product, accompanied by its original packaging, as well as a copy of the purchase invoice and delivery slip to the headquarters of WISECOM GROUP SRL (Stand-direct).
All claims, requests for exchange or refund must be addressed either by email to the following address: info@stand-direct.com, or by post (registered mail) to the address of WISECOM GROUP SRL (Stand-direct) within thirty days from delivery.
The warranty does not cover damage resulting from normal use, normal wear and tear, negligence, misuse, or unauthorized repair of products. The consumer's legal rights regarding warranty are not affected by this commercial warranty.
Article 13: Replacement Period
If the goods are sent to the seller by the customer for replacement, the seller is obligated to make every effort to ensure that this replacement can be carried out within a reasonable timeframe. No compensation for excessive delay can be claimed from the seller.
Article 14: Exclusion
No warranty can be granted if the defect presented by a sold product results from improper use, transport, or storage of the product or any other case of force majeure. The customer will be notified as soon as possible of this situation.
Article 15: Seller's Liability
The seller's liability regarding product defects is limited to replacement of the product. Should the customer fail to accept the proposal made to them within fifteen days, they will be definitively forfeited of any right to any guarantee whatsoever. The data presented on the site are provided in good faith; links offered to the websites of manufacturers and/or partners are provided for informational purposes only. The seller cannot be held responsible for information coming from these sites.
Article 16: Buyer's Responsibilities
The buyer is entirely responsible for the selection and use of the product delivered by the seller.
Article 17: Liability
The seller, in the online sales process, is bound only by an obligation of best efforts; their liability cannot be engaged for damage resulting from the use of the Internet network such as data loss, intrusion, viruses, service interruption, or other unintentional problems.
Article 18: Intellectual Property
All elements of the company's website are and remain the intellectual property and exclusive property of WISECOM GROUP SRL (Stand-direct). No one is authorized to reproduce, exploit, redistribute, or use in any way whatsoever, even partially, any elements of the site whether they are software, visual or audio. Any simple link or hypertext link is strictly prohibited without express written permission from WISECOM GROUP SRL (Stand-direct).
Article 19: Personal Data
In accordance with the law relating to data processing, files and freedoms, information of a personal nature relating to buyers may be subject to automated processing.
WISECOM GROUP SRL (Stand-direct) reserves the right to collect information about buyers, including through the use of cookies, and, if it wishes, to transmit the collected information to commercial partners.
Buyers may object to the disclosure of their contact details by notifying WISECOM GROUP SRL (Stand-direct). Likewise, users have a right of access and rectification of data concerning them, in accordance with the law.
Article 20: Archiving – Proof
WISECOM GROUP SRL (Stand-direct) will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of the Civil Code.
The computerized records of WISECOM GROUP SRL (Stand-direct) will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Should the Client provide digital files to WISECOM GROUP SRL (Stand-direct), they are obligated to retain the original files. WISECOM GROUP SRL (Stand-direct) has no obligation to retain (a copy of) these files.
Article 21: Dispute Resolution
These general conditions of sale are subject to Belgian law. In case of dispute between parties or payment proceedings, only the courts within the jurisdiction of our registered office are competent.