A missing profile, but excellent after-sales service: ultimately delighted
I ordered several suspension profiles to hang our large format posters from the ceiling of our showroom, in order to present our visuals without drilling into the walls. Upon receipt, a profile was missing from the package and one was slightly bent. I contacted Stand-Direct customer service who were very responsive: they returned the missing parts AND a replacement within 48 hours, free of charge and without discussion. In the end the system works perfectly, the posters are well stretched and hang straight, and the effect in the showroom is very professional. A small logistical error quickly corrected by a really serious service.
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